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Building trusted client relationships: Tactics and execution

Develop new skills in client relationships

The importance of strong client relationships to firm growth and profitability cannot be overestimated. This subject focuses on the ‘how to’ in terms of building profile, developing a pipeline of prospects, pitching and pricing to existing and prospective clients and ongoing relationship building.

You will learn how to become a trusted advisor and develop a client management plan.

Focus on client-centricity to compete in the ever-changing legal services industry

What do I get when I study Building trusted client relationships: Tactics and execution?

A subject in or credit towards the Master of Legal Business

Blended Learning

10 CPD POINTS

Who is this subject designed for?

This subject is ideal for those responsible for client management:

• Client relationship managers and directors
• Business development managers and directors
• Managing partners
• Practice managers

 

Building trusted client relationships: Tactics and execution
Building trusted client relationships: Tactics and execution

What will I learn?

On successful completion of the subject students will be able to:

  1. Develop key actions to build your personal brand and pick the right mix of available strategies
  2. Develop a pipeline system and choose the right balance between reactive and proactive prospecting
  3. Evaluate and choose appropriate price structures and plan strategy for meetings with prospective clients
  4. Develop strategies to become a trusted advisor
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