Operational excellence: Operations and continuous improvement

Develop new skills in legal services operations

The next generation of legal service delivery is enabled by operations expertise involving a multi-disciplinary suite of functions, skills, tools, techniques and know-how which, until now, had to be ‘learned on the job’. Taught by a former technology company GC, this unique, practically-focussed subject provides an essential grounding in legal services operations, ranging from the business of legal delivery, maximising efficiency and effectiveness, continuous improvement, using data and metrics, strategy, contracting optimisation, to acquiring and using technology.

Subject Code: MLB19_UC1

Subject commences: 01 April 2019

Workshop date: 30 April to 1 May 2019

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Grow your legal services operations skillbase 

What do I get when I study Operational excellence: Operations and continuous improvement?

Credit into the Master of Legal Business

Blended Learning


Start Date: 01 April 2019

Operational Excellence: Operations and Continuous Improvement 

Who is this subject designed for?

This subject is ideal for those working in any legal services industry context including:

  • Legal operations leaders
  • Executives
  • Lawyers
  • General and practice managers
  • In-house counsel
  • Any type of legal business advisory role.



operational-excellence-operations and continuous-improvement

What will I learn?

Operational excellence: Operations and continuous improvement will allow you to grow your potential as a legal professional.

Our focus is to help you develop new skills in:

  • Critically discussing the key role of legal services operations in enabling legal delivery of the future
  • Using design and management techniques for legal delivery problem definition
  • Developing solutions and testing them using structured methodologies
  • Critically analysing legal delivery and service models using key metrics and make data-based decisions
  • Preparing business cases for investing in and implementing technology and state-of-the art sourcing and delivery models
  • Critically analysing contracting processes and optimisation strategies using innovative combinations of people, process and technology.

Our first student explains why she enrolled:

I believe that today, and in the future, successful lawyers must be more customer-centric and able to work collaboratively. Other professional services have undergone enormous change as a result of digitalisation. I want to be a part of improving the way lawyers operate in a digital enabled world.

Fiona McLay

Rankin Business Lawyers

Your Teaching Fellow

Steven Walker
Steven Walker

Steven is Managing Director of Elevate's law department and contracts consulting business in APAC. Elevate is a fast-growing global law company.

For 4 consecutive years it has been ranked as a top global law company by Chambers and Partners, providing consulting, technology and services to many of the world’s largest law departments and law firms. He is a 20-year lawyer, having spent a decade at Hewlett-Packard in leadership positions covering several countries, with several years as Vice President, South Pacific General Counsel.

Before that, he practised law at Norton Rose and Baker McKenzie in London, Sydney and Germany, specialising in IT, IP, technology M&A and information technology/ applications/business process outsourcing. Steven specialises in helping legal departments, law firms and legal service providers innovate and transform to the next generation of legal delivery and ops services.

He has pioneered multiple global and regional legal and contracting transformations, implementing and managing complex services solutions underpinned by cutting-edge technology and lean process combined with innovative people strategies and sourcing models, generating quantifiable business savings and quality improvements.

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Talk to us about:

  • Your eligibility for the Operational excellence: Operations and continuous improvement subject
  • What study options are available
  • Interest in the Master of Legal Business program
  • Any other questions you may have about this subject.

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