Operational excellence: Transforming legal services

Develop new skills in legal services operations

Advance your knowledge about how operational excellence can transform legal services and increase the efficiency of in-house legal teams. Learn how metrics can allow legal professionals to gain much deeper insight into operational and financial performance.

Topics include transformation and change management, lean process for legal delivery, legal project management and agile processes. and right-sourcing for better, faster, cheaper legal services.

The subject is led by Steven Walker, Managing Director at Elevate Services, Law Dept. and Contracts Consulting APAC.

Grow your legal services skills

What do I get when I study Operational excellence: Transforming legal services?

A subject in or credit towards the Master of Legal Business

Blended Learning


Taught by Steven Walker

Measuring legal operations performance to optimize client satisfaction

An interview between George Beaton and Steven Walker (Teaching Fellow) discussing legal operations



Who is this subject designed for?

This subject is designed for professionals in operations management or those aspiring to the role including:

  • Operations managers
  • Technology managers
  • Practice managers
  • General managers
  • and managing partners
It is especially relevant for professionals in corporate legal departments.
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Graduate Certificate in Legal Operations

This is one of two core subjects in the Graduate Certificate in Legal Operations.

Learn more here


What will I learn?

Operational excellence: Transforming legal services will allow you to grow your potential as a legal professional.

Our focus is to help you develop new skills in:

  1. Designing and building a transformation program for a legal services organisation
  2. Using Lean Thinking to critically analyse processes and integrate the principles to improve the efficiency of legal services delivery
  3. Applying legal project management and agile methods effectively
  4. Evaluating the data, practical tools and techniques for right-sourcing analysis and decisions


Your Teaching Fellows

Steven Walker
Steven Walker
Steven is Managing Director of Elevate's law department and contracts consulting business in APAC. Elevate is a fast-growing global law company.

For 4 consecutive years it has been ranked as a top global law company by Chambers and Partners, providing consulting, technology and services to many of the world’s largest law departments and law firms. He is a 20-year lawyer, having spent a decade at Hewlett-Packard in leadership positions covering several countries, with several years as Vice President, South Pacific General Counsel.

Before that, he practised law at Norton Rose and Baker McKenzie in London, Sydney and Germany, specialising in IT, IP, technology M&A and information technology/ applications/business process outsourcing. Steven specialises in helping legal departments, law firms and legal service providers innovate and transform to the next generation of legal delivery and ops services.

He has pioneered multiple global and regional legal and contracting transformations, implementing and managing complex services solutions underpinned by cutting-edge technology and lean process combined with innovative people strategies and sourcing models, generating quantifiable business savings and quality improvements.

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