Operational excellence: Transforming legal services

Subject Information

“Think big, start small and learn fast!” The next generation of legal service delivery requires professionals who understand how to accelerate change and match the agility and speed of their business clients. Taught by a former technology company GC with guest speakers from Australia’s leading law firms and corporations, this unique, practically-focused subject provides the essential grounding in tools to map both the current mode of legal service delivery and the target state, as well as define and implement a change or transformation plan, using industry techniques such as Lean and Legal Project Management.

Subject Code: MLB19_UG1

Subject commences: Monday 05 August 2019

Workshop date: Monday 26 August 2019 - to be confirmed

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Our first student explains why she enrolled:

I believe that today, and in the future, successful lawyers must be more customer-centric and able to work collaboratively. Other professional services have undergone enormous change as a result of digitalisation. I want to be a part of improving the way lawyers operate in a digital enabled world.

Fiona McLay

Rankin Business Lawyers

What you get when you study this subject:

Credit into the Master of Legal Business

Blended Learning


Start Date: 05 August 2019

About This Subject

Designed For

This subject is ideal for those working in any legal services industry context including legal operations leaders, executives, lawyers, general and practice managers, in-house counsel or any type of legal business advisory role.



This subject can provide credit into the Master of Legal Business if the assessments are completed satisfactorily. The Master of Legal Business will be accredited once all subjects have been developed.


  • Transformation and change management
  • Lean process for legal delivery
  • Legal project management and agile method
  • Right-sourcing for better, faster, cheaper legal services


On successful completion of the subject students will be able to:

  1. Critically discuss theories of organisational change and design and drive transformation of service delivery in law firms or in-house environments
  2. Use Lean principles to analyse legal process and develop more efficient delivery mechanisms and models
  3. Apply Legal Project Management techniques for better, faster, cheaper legal services
  4. Perform ‘right-sourcing’ analysis for legal services to identify the optimal service model for legal service requirements.


This is a blended, six-week subject. It consists of four online modules, a two-day workshop, and an assessment.

The 2-day workshop will be held on dates to be confirmed in the week commencing 26 August 2019 from 9am to 5pm in Sydney.

The mode of instruction includes self-paced study with practical activities or discussion forums, case study analysis, presentations, guest speakers and interactive workshops.


  • 40% Workshop participation
  • 60% Practical assignment


We recommend that you allow 9-10 hours of study per week for self-directed online learning and activities. However, you will need to devote additional time for workshops, assessment tasks and preparation.


It is assumed that you have a law degree, or other bachelor’s degree plus at least three years’ experience in a legal or quasi-legal environment.

*Earn 10 CPD points towards satisfaction of your CPD requirements. However, you may still need to complete some mandatory CPD. You should check the requirements in your state with your local law society.


Start date: 5 August 2019

Workshop dates: Two day workshop to be held week beginning 26 August 2019 - to be confirmed

End date: 15 September 2019

Workshop location: To be confirmed - Sydney City

Your Teaching Fellows

Steven Walker
Steven Walker
Steven is Managing Director of Elevate's law department and contracts consulting business in APAC. Elevate is a fast-growing global law company.

For 4 consecutive years it has been ranked as a top global law company by Chambers and Partners, providing consulting, technology and services to many of the world’s largest law departments and law firms. He is a 20-year lawyer, having spent a decade at Hewlett-Packard in leadership positions covering several countries, with several years as Vice President, South Pacific General Counsel.

Before that, he practised law at Norton Rose and Baker McKenzie in London, Sydney and Germany, specialising in IT, IP, technology M&A and information technology/ applications/business process outsourcing. Steven specialises in helping legal departments, law firms and legal service providers innovate and transform to the next generation of legal delivery and ops services.

He has pioneered multiple global and regional legal and contracting transformations, implementing and managing complex services solutions underpinned by cutting-edge technology and lean process combined with innovative people strategies and sourcing models, generating quantifiable business savings and quality improvements.

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